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Frequently Asked Questions​

 

 

Q: What is the process after i purchase the unlock service?

A: You will need to ship your Mac to us so we can unlock it. (Instructions will be provided after purchase)

 

Q: Do i have to show proof i am the owner or have the receipt for you to unlock it?

A: No, we do not need proof or receipt.

 

Q: Do you turn the Mac on and check the lock screen message before you unlock it?

A: No.

 

Q: Do you look up the serial number?

A: No.

 

Q: Will your service unlock both EFI and iCloud Password lock?

A: Yes, our service will unlock both EFI and iCloud Passwords.

 

Q: Does it matter if it has a 4 digit password or 6 digit password lock?

A: No.

 

Q: Is this unlock service permanent?

A: Yes, after our unlock service the lock will not come back guaranteed.

 

Q: Can i take out the hard drive before i ship the Mac?

A: No, the hard drive must be in the Mac otherwise the lock can come back.

 

Q: Will i be able to sign into my iCloud account after the unlock service?

A: Yes.

 

Q: Will i be able to set up Find My Mac on my iCloud account after the unlock service?

A: Yes.

 

Q: Do you hack, mod, or remove EFI chip from the Logic Board during unlock service?

A: No.

 

Q: How do you guys unlock Macs?

A: We unlock Macs by reprograming the EFI Chip / Resetting The Logic Board.

 

Q: When you unlock a Mac, does the serial number change?

A: No, the serial number stays the same.

 

Q: Will your unlocking service void my Apple or Apple care Warranty?

A: No.

 

Q: How fast is the unlock service?

A: The unlock service only takes about 10 mins.

 

Q: How fast will i get my Mac back once you receive it?

A: In about 1 - 3 business days (Depends on your Location).

 

 
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